Investors that choose to trade with regulated or licensed brokers rarely deal with such problems. If you have invested money with a non-regulated or unlicensed broker, there is no government agency that can help you get your money back. MyChargeBack is a service that specialises in cases such as this — they will hunt down the broker and hopefully recover the money you invested.

However, if your broker is authorized by the Financial Conduct Authority FCA in the United Kingdom or licensed by the Cyprus Securities and Exchange Commission CySEC in Cyprus, follow the directions below:.

The FCA explicitly warns users to always be careful before investing money and to check their FCA register and Warning List where they can find which specific firms to avoid.

Now, if you are late in reading this and have already been scammed, you can use their reporting form to submit a complaint or even report the firm or scam directly to them by contacting their Consumer Helpline on To understand the entire process in more detail, read their full FCA complaint procedure. However, as mentioned before, you will not be able to get any help you if you have chosen to invest in a non-regulated or unlicensed broker.

Next time be smart and invest in a regulated and licensed broker like 24option. CySEC takes every complaint that clients submit into consideration but warns them that they cannot investigate each individual complaint. If you are unsatisfied with a financial product or service provided by a Cyprus Investment Firm CIF , follow the three steps below:.

Once they receive your complaint, they are required to respond within five days informing you that it has been received. In addition, within two months, they are required to let you know whether your complaint has been resolved successfully or whether they need more time with the maximum being three months from the day of the complaint. The Financial Ombudsman is a service that settles disputes between clients and CIFs. Finally, if you are unhappy with the decision made by the Financial Ombudsman, you can take the case directly to court.

The CySEC also gives its clients a form they can fill if you want to inform them about a specific complaint you submitted. Their full complaint procedure, as well as this form can be found here.

If you have any problems withdrawing your money from a broker, we suggest using MyChargeBack. com , a service specifically created to help scam victims get their money back. In order to make use of these services, you will need to be charged an upfront fee as well as a percentage of the funds that they manage to recover for you. Here are three things to always keep in mind when a broker is not processing your request to withdraw your money:. When requesting a withdrawal from your broker, part of the procedure is verifying your identity through different documents.

Now, when it comes to deposits that have been made by Credit or Debit card, you will be required to send a front and back scan of your card. The scenario has only become increasingly common: a Forex broker calls you and offers to trade on your behalf, reassuring you that you should trust their expertise and give them your money.

The first problem that comes to mind here is that trading Forex and Cryptocurrencies entails great risk , no matter your trading level or experience. The truth is that, by authorizing a broker to invest your money on your behalf, you actually risk losing all the money in your account, so you are, in fact, giving all that money away.

It is important to note that if you do in fact decide to invest in Forex, before investing any money, you should always do the research and learn exactly what it means to be a real trader. You should never trust that someone else will help you make money. Think about it: If a broker is such an expert at investing, why are they not out there trading with their own money and are so interested in investing yours?

Some examples of such systems are, among others, Bitcoin Code, Crypto Trader and Tesler app. The problem here is that the brokers used by these systems are usually unlicensed and non-regulated companies and the type of software they advertise does not actually work. Now, this does not automatically mean that all auto-trading robots out there are scams.

You just need to be smart and always make sure to trade with a robot that works with licensed Forex brokers. Receiving a bonus is one of the main reasons traders have trouble withdrawing funds from their broker. Before accepting any bonus, you should always think about it and be extra careful.

Usually unlicensed companies require investors to trade 30 — 60 times the bonus value. You will notice that regulated brokers, on the other hand, never offer bonuses and there is a reason for that. Think about this for a moment — that is a lot of money. This money will not be eligible for withdrawal. In some cases, the worse kind, brokers automatically give users bonuses without their permission. This is exactly why these unlicensed companies receive so many complaints and bad reviews that are spread all over the internet.

People want the word to be spread and inform others of these types of scams so they can hopefully avoid them. If you notice an unauthorized credit card charge from your broker, it could be explained by these two reasons:. The moment you notice an unauthorized charge to your credit card, you should immediately contact the credit card fraud department so they can try and dispute the charges.

The conclusion here is that trading is indeed a risk and if you decide to invest any money with a broker, make sure to always be aware of the scams out there, how they work and how to avoid becoming one of their victims. A good broker will be upfront about its identity from the outset. On occasion large accounts will be wiped out in hours. Always take responsibility for your own trades. Never allow a broker to make trading decisions for you. There has to be a fair and transparent benchmark against which the broker sets its prices.

real-time market prices. If the broker reserves the right to set its own prices, you can assume that those figures will be skewed against you; in other words, a loaded deck.

The brokers listed below have generated a lot of complaints both directly and on the forum. The disputes vary from upselling and encouraging traders to over trade, to non-payment of withdrawals and price manipulation. There is little recourse for traders to raise a dispute with unregulated brokers, so it is generally advised that you look for trusted binary options brokers — preferably regulated in your own country where possible.

If in doubt, trade elsewhere. There are plenty of honest brokers out there. These signal providers, or robot services, are either scams or not recommended for other important reasons. Beware of scams operating on social media. Again, binaries are not a get rich quick scheme. If these claims were true, the people behind them would not need to be running ads or signing people up — they would simply trade themselves.

Screenshots of successful trades are exceptionally easy to get — even genuinely. But these operators are unlikely to even bother trading — once you send them money, it is gone and you will not hear from them again unless they think they can get you to deposit more. Always select your own broker, and always take responsibility for your own trades — dont let someone else trade on your behalf.

If you do not understand binary options, or do not have time to trade — then do not trade at all. These scams often prey on people who lack experience. If that happens, what do you do? Do you sit back and take it? Do you give up on trading? No, you need to stand tall and look out for yourself.

com are a firm specialising in helping victims of binary options fraud. They help claimants to explain the incident to the bank or credit card company, so that they fully understand what has happened. Some banks are unaware of binary trading and are unwilling to listen to claims. MyChargeBack help in this situation. They have a solid record of recovery from genuine claims. The internet is loaded with ads, articles, companies and individuals trying to provide you with the next big trading strategy that will make you rich overnight.

Take pause my friend, here are tips to help you spot the scam. What you actually need is an entire system. When you make a trading plan it needs to cover how you will enter markets, exit markets and how you will manage your money.

It also needs to tell you under what market conditions you do all these things. That is a system, it tells you everything you need to know about how you will trade. A strategy on the other hand only tells you when to enter and exit, and may not tell you under what conditions it works best or poorly. It also may not provide guidance on position size or whether you can trade multiple assets at the same time — issues which are very important to address.

In other words, a strategy may have missing pieces of information you need to be successful. But is it? Here are several things to watch for which could tip you off the product is probably a waste of money:.

For example, the product may just be a series of indicators or a service that tells you when to trade, but not why. If a product or signal service stops operating you are left with nothing. Stats are easily manipulated to tell partial truths or fabricate lies. Read between the lines. You can usually get a sense of what vulnerabilities and tendencies a system has by looking at the above stats.

One of the main things is that the strategy should be tested over a long period of time, and in all market conditions—up trends, down trends, ranges, volatile and sedate conditions. Often marketers will only publish results for a period where strategy did very well. Markets rise and fall, you want to participate in both trends. Usually a quick trading forum search on Google will reveal what others have shares about a product or service.

Welcome to our complaints section. On occasion things go wrong when trading. In binary however, there are a whole range of persons and businesses operating illegally, or irresponsibly — as highlighted in our scams section. While regulators are improving their handling of these disputes, it remains very important that these operators are called out to minimise the risk to others. Complaints can range from technical issues, such as manipulated pricing or software failures, to more serious issues or even criminal activity, such as unauthorised credit card or banking deposits.

One frequent complaint is slow, or non-existent withdrawals. Where the broker is unregulated, this can leave a consumer with nowhere to turn, other than local law enforcement. If you have a complaint against a regulated broker, you should always lodge the complaint with the relevant regulator.

One issue consumers face when trying to raise a dispute with a binary broker is a gap in knowledge among authorities, regarding binary trading. Financial regulators are often more used to dealing with other investment vehicles. This can mean complaints are not fully understood and therefore not recorded or followed up properly. This problem extends to banks also.

But this relies on the bank understanding the binary industry and a willingness to get involved which many now are, thankfully. Remember also that if a bank receives enough complaints against a certain business, it will simply stop operating with them.

So making them aware of issues can actually help other potential victims of scams. We also want to hear about any complaints you have of course. We have also partnered with a firm that specialises in binary options fraud recovery.

MyChargeBack offer an advisory service where they will discuss your claim and recommend the best action to take. For smaller claims the firm will charge a flat fee, for larger claims they will charge a percentage of the recovery amount. The 12 step form below enables you to raise a complaint against a specific firm. If you want to, you can also proceed beyond that and raise a case against them via MyChargeBack. Below you will find the form to issue a complaint against a brokerage.

Each complaint counts. If you think you may have been badly treated by a brokerage — it is very important to complain. powered by Typeform.

To understand the entire process in more detail, read their full FCA complaint procedure. However, as mentioned before, you will not be able to get any help you if you have chosen to invest in a non-regulated or unlicensed broker. com Trusted by traders since Before trading with any of the brokers, potential clients should ensure they understand the risks and verify that the broker is licensed. Scams are unfortunately all too common in the field of binary options. Avoiding Binary Options Complaints It is pretty obvious that taking into account the size and rate of growth of binary options industry , not all binary brokers are regulated. Investors should be aware of fraudulent promotion schemes involving binary options and binary options trading platforms.

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